Artificial intelligence is one of the technologies that won’t expire or become obsolete. It is anticipated to be one of the top mobile tech trends in 2021. It’s the future that is happening right now as AI and ML continue to transform the world, help make our everyday lives more seamless, and permeates new use cases.
WIPO points out that many AI-related technologies have to use cases across a multitude of industries, the fact highlighted by a good number of patents in AI that in multiple industries.
Gartner predicts, by 2021 nearly 50% of businesses will preferably start spending on AI and chatbot technology development than mobile app development. Another research has shown that in 2021, chatbots with emotional intelligence would play a pivotal role in the artificial intelligence sector to upend the key areas. Businesses will build emotional intelligence-based chatbots to improve soft skills that will shape the way consumers reach out or interact with them.
This AI-based workflow will garner them the spotlight they require in a saturated market. AI will likely help with workplace disruption for both location-based, physical, or human-touch workers and knowledge workers working from home.
At present, Microsoft, with the most number of patents, is leading the AI-related patent race. The tech giant has almost 18,300 AI-based patents in its portfolio. Microsoft is followed by IBM, Samsung, Qualcomm, and Google.
The game, however, is no longer just about artificial intelligence. It’s about ethical AI and implementing the use of ethical AI in 2021. According to Forrester, the coming decade will mandate CIOs to both adapt to digital acceleration and to proactively handle instability, all through the ethical use of Artificial Intelligence.
Yes, things are fast changing – consumers and employees with values now expect businesses to leverage AI in a responsible fashion. Even in the coming years, companies will actively choose to do business with partners that engage in data ethics and follow data management policies that fit both their own principles as the values of their consumers.
The new year will be all about improving on the technologies the tech-gods have been working on for decades and creating a safer and secure experience for the consumers.