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Support and Maintenance
Support &
CitrusBits can provide full maintenance, updates, analytics, and support post-launch — whether or not your software, website, or app was grown at CitrusBits.
We provide support with a dedicated team, providing 24/7 assistance and availability when trouble strikes. We monitor performance, security, uptime, backups, and analytics. We ensure your app or site is ahead of the curve as technology updates are released.
Collaborating with you, we implement your content and feature changes on the fly as your business needs demand. We also work to outlining the direction, goals, and strategies for upcoming phases of development to keep you one step ahead of the competition.
Our support services provide secure, functional, and user-friendly experiences
Quality Assurance
Cornerstone of an effective Quality Management Plan. We catch and address bugs before they become larger issues.
Product & App Management
Iterating with nimbleness and speed, we craft a feature map and shepherd your products to the next level.
Website Care & Maintenance
Keep that shiny new site looking and performing to the highest standard. We keep you up-to-date, secure, and optimized.
Data Privacy Compliance
Protecting your customers, their data, your business, and your brand's reputation.
Security
We proactively address vulnerabilities and weaknesses that attackers may exploit, maintaining security, integrity, and availability.
Dev Ops
We employ a seamless and efficient process for developing, deploying, and maintaining your software applications.
Case study
Case study
Enhancing and supporting the Alaska customer experience
Alaska Commercial Co. operates 33 grocery and home goods stores across rural Alaska. Shopping in Alaska is unique, as customers often can’t simply drive to their local store. Customers must buy in bulk for a season and get items delivered to their remote locations via bush plane. Also, the majority of food consumed in Alaska is shipped there.
Post-launch of their consumer-facing products, CitrusBits continues to support Alaska Commercial Co. through support and maintenance, iterating and evolving the features available to enrich their customer experience.
Fueling your future growth
The Discovery Phase significantly reduces the risk of building a product that doesn’t meet user needs or is misaligned with business objectives, and increases the chances of success in creating a functional, intuitive, user-centric product.
To achieve your business goals and create value for your stakeholders, you need to deliver. Properly scoping and estimating product concepts are fundamental for effective planning, resource management, risk mitigation, and stakeholder communication. It helps set the project on the right track from the beginning, and increases the chances of successful product development and delivery.
Our interactive, creative workshops have been adapted to fit a remote-first environment with decentralized client teams. We use creative collaborative tools to make the sessions visual, effective, and fun.
Fueling your future growth
The Discovery Phase significantly reduces the risk of building a product that doesn’t meet user needs or is misaligned with business objectives, and increases the chances of success in creating a functional, intuitive, user-centric product.
To achieve your business goals and create value for your stakeholders, you need to deliver. Properly scoping and estimating product concepts are fundamental for effective planning, resource management, risk mitigation, and stakeholder communication. It helps set the project on the right track from the beginning, and increases the chances of successful product development and delivery.
Our interactive, creative workshops have been adapted to fit a remote-first environment with decentralized client teams. We use creative collaborative tools to make the sessions visual, effective, and fun.
What our trusted partners and clients say...
“We commissioned CitrusBits to build an e-commerce mobile app, website, and admin panel to meet the unique needs of our customers in remote Alaska. They rose to the challenge and produced a modern, user-friendly e-commerce platform. The initial app launch was only the beginning of our vision for e-commerce. With each new implementation we bring up, the CitrusBits team rolls up their sleeves and gets to work. They’ve been professional, organized, innovative, and an overall joy to work with.”
Meagan WilsonE-Commerce Manager, Alaska Commercial Co.
“The project was a great success. We have shared the app internally and received highly positive feedback. We have also used the app with a potential customer, who was impressed with the software product, potentially generating a sale. CitrusBits is impressive in many respects, but their results stand out the most. We have a great app that allows us to demonstrate our product and produce revenue.”
Douglas SchumackerAccount Manager Harman Embedded Audio
“My experience working with CitrsuBits has been excellent. Outstanding software teams are resilient, and our developers at CitrsuBits have certainly proven to be that. Our CitrsuBits friends have become as close to team members as possible, and I am grateful for the care and excellence they have provided.”
Tom PerskiVP of Outreach, IrisVision
“They were very responsive in making changes, and I appreciated that they thought through the guest experience and would come back to us with their feedback or recommendations on requested changes to make the experience better.”
Stacey SultarCMO, Rubio's Restaurants, Inc.
“I was most impressed with CitrusBits’ communication and project management skills. We didn’t have experience developing an app, and CitrusBits guided us throughout the process and helped us think in terms of what our app really needed instead of what we thought it needed.
CitrusBits showed us different development options and explained the differences. They brought potential challenges we hadn’t thought of and proposed solutions for them. Overall, CitrusBits developed an app that answered our company’s needs.”
Tom PerskiMike Spence, Senior VP and former CTO, Gravity Coffee Company
“They gave us a professional website that was easy to update. My team had never worked with WordPress before, so they took the time to teach us how to update the content ourselves. After launching our site, we saw a 70% increase in traffic and our incoming leads doubled. Clients and candidates love the design of our website.”
Sami MalikRecruitment Specialist,Zuswork
“The team is great. They were extraordinarily attentive and really kept us honest. We actually took a trip to CitrusBits’ office and found them to be very hospitable, friendly, and knowledgeable. I’m impressed with their patience and their speed. CitrusBits was willing to go the extra mile for us. They worked with us when we had questions and put a lot of effort into the project. They were just great people to work with.”
Julian VelazquezSilicon Valley Innovation Center Leader,DuPont
Other related services
Ideation & Evaluation
Have an idea for a product or software solution? CitrusBits helps you develop a vision, strategy, and the right way forward.
Teams Acceleration
Our team is your team. Staff your next project from our roster of world-class professionals.